Ticket System

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Ticket System

Postby Xmoo » Tue Jul 21, 2009 10:20 am

Hi All,
I am looking for a Ticket System in TCL.
I have 2 botjes on IRC and there come more bots.
I have make a Invite script, and use it.
It works fine but when the users need help they must talk to us.
And i am looking for a script like "!help <question>" and the admins can answer the ticket with "!answer ticketnumber answer" or something like that.
The admins can also close the topic id or reopen it.

Can you make a script like this or is there a release of a script like this?
Thanks!

Kind regards,

Xmoo
Xmoo
 

Re: Ticket System

Postby fraguk » Tue Jul 21, 2009 10:34 am

Xmoo wrote:Hi All,
I am looking for a Ticket System in TCL.
I have 2 botjes on IRC and there come more bots.
I have make a Invite script, and use it.
It works fine but when the users need help they must talk to us.
And i am looking for a script like "!help <question>" and the admins can answer the ticket with "!answer ticketnumber answer" or something like that.
The admins can also close the topic id or reopen it.

Can you make a script like this or is there a release of a script like this?
Thanks!

Kind regards,

Xmoo


Yes there are help scripts already made out there on the net, some are named next.tcl.
I think i have 1, if i find i'll let you know.
fraguk
 

Re: Ticket System

Postby Xmoo » Tue Jul 21, 2009 10:41 am

But i want not working with "!next or .next" but a TICKET system.
Like: !submit <question> and to view if the ticket is answered: !view ticketnumber
Like !view 2145
And for the admins "!viewall" and "!answer 2145 yes"...
Something like that

Thanks!
Xmoo
 

Re: Ticket System

Postby fraguk » Tue Jul 21, 2009 10:45 am

Commands
# --------------------------------------------------------------------
# Public Commands:
# --> /msg <botnick> verify <nick/handle>
# Trainee Commands:
# --> /msg <botnick> auth <pass>
# --> /msg <botnick> deauth
# Regular Helper Commands:
# --> .next = voices next user in list
# --> .helped <nick> = removes voice from <nick>
# --> .list = notices you the list
# --> .skip <nick> = remove <nick> from the list
# --> .noidle <nick> = kickbans <nick> for idling
# --> .put <nick> = puts <nick> into the list
# Channel Op Commands:
# --> .op = ops you on the channel
# --> .clearlist = clear the list
# --> .getlist = rebuild the list with non opped/voiced users
# --> .topic <num> = sets topic to a preset topic
# Admin Commands:
# --> .on = turn script on
# --> .off = turn script off
# --> /msg <botnick> add <nick> <level>
# = add new user to the bot. The level can be 1, 2, 3 or 4
# |- level 1 = Trainee
# |- level 2 = Regular Helper
# |- level 3 = Channel Op
# |- level 4 = Administrator
# --> /msg <botnick> del <nick>
# = removes <nick> from the bots userlist
#

http://www.egghelp.org/tclhtml/3478-4-0 ... tician.htm
fraguk
 

Re: Ticket System

Postby Xmoo » Tue Jul 21, 2009 10:47 am

Read what i reply'd.
I have found that script, but thats not what i want.
When there is no admin avaible, what then?
The users can not leave a message.
And i want a script that users can leave a message with a ticket system.
Xmoo
 

Re: Ticket System

Postby fraguk » Tue Jul 21, 2009 11:21 am

Xmoo wrote:Read what i reply'd.
I have found that script, but thats not what i want.
When there is no admin avaible, what then?
The users can not leave a message.
And i want a script that users can leave a message with a ticket system.


I posted before i read your reply sorry :P

Why not use a FAQ.tcl script :?:
fraguk
 

Re: Ticket System

Postby Xmoo » Tue Jul 21, 2009 11:24 am

fraguk wrote:
Xmoo wrote:Read what i reply'd.
I have found that script, but thats not what i want.
When there is no admin avaible, what then?
The users can not leave a message.
And i want a script that users can leave a message with a ticket system.


I posted before i read your reply sorry :P

Why not use a FAQ.tcl script :?:


Dont know, ticket system is better... But i cant find them...
Xmoo
 


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